Customer Support

Roam Electronics

Roam Support Page

Welcome to the Roam Customer Support Area. Get answers to your questions or contact us for help or assistance here.

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Roam Headphones collects personal information when you contact us and/or subscribe to our Newsletter. Your name, email address, telephone number and any other information you provide are held in strict confidence. We do not sell or share your information with other companies or organisations. For more information explaining how we use your information please view our privacy policy.

Lost your user manual? Download a digital version here.

Roam Headphone Warranty

The original Roam product you have purchased is covered by a warranty of 12 months. The limited warranty applies only to products that belong to the time of purchase to the current Roam Headphones sales program. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt as proof of purchase. Unless you submit proof of purchase, which will be verified by your local Roam dealer, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase and name of the product.

If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Roam Headphones will, without charge for labour or parts, repair or (at the descretion of Roam Headphones) replace the product or its defective parts.

Roam Headphones may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Roam Headphones.

The following cases are not covered by the above warranty:

  • Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
  • Any accessories supplied with the product.
  • Rechargeable and disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use).
  • Faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
  • Faults due to wear and tear.
  • Any modification of Roam products effected by you or a third party, unless Roam Headphones has given its prior written consent to the nature and extent of the modification.
  • Faults due to force majeure.
  • Faults of which the purchaser was already aware at the time of purchase.

All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Further, this warranty is voided by removal or alteration of identification labels, serial numbers or safety labels on the product or its parts. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.

Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the Roam product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.

If you wish to file a claim under the warranty, please contact your local dealer for detailed return instructions.

An up-to-date list of all dealers of Roam Headphones is available on the internet at the following link

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